Dealership Profitability Self-Assessment

5 min assessment

Dealership Management

Select all that apply

Does your management team understand how all departments contribute to dealership profitability?

Do your dealership leaders have a unified vision for success and a plan for how to get there?

Do leaders consider industry trends and relevant economic factors to take proactive measures to keep the dealership ahead?

Training & Talent Management

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Are there opportunities for dealership  personnel to cross-train or shadow other departments?

Do leaders and staff participate in regular training to advance their skills?

Do leaders make culturally driven decisions that take employees into account?

Cross-Department Collaboration

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Do all dealership personnel have basic  knowledge of processes, products and  services offered outside their department?

Do customers have a smooth transition  between departments in their interactions at your store?

Do leaders across departments meet often to review performance and identify areas  of opportunity to improve operations?

F&I Performance & Measurement

Select all that apply

Is F&I strategy a significant factor in your dealership’s goals and planning?

Are current and historical performance  metrics regularly reviewed and considered in decision making and strategy?

Are menus utilized in every F&I conversation with customers?

Does the F&I team know which products are most profitable for the dealership?

Is the F&I team knowledgeable on all  product offerings to effectively sell them to customers?

Technology & Digital Retail

Select all that apply

Does your dealership have processes in place to facilitate customer purchases in multiple formats (online, in-store, hybrid, etc.)?

Do you actively educate customers on F&I throughout the buying process?

Do your existing digital retail/e-commerce tools and processes provide a seamless  buying experience?

Partners & Vendors

Select all that apply

Do your business partners innovate and evolve with the market to help you stay ahead of the competition?

Do you receive frequent, comprehensive support from representatives who are  looking out for your best interests?

Are your dealership’s partners aligned with your overall business goals?

Does your F&I partner provide guidance to your leadership and finance teams to ensure performance, profitability and financial plans are in place to enhance the dealership?